Privacy policy

1. Overview

This Privacy Policy describes how Pressure Equipment Sales LLC, referred to as “PES,” “we,” “us,” or “our,” collects, uses, discloses, and protects personal information when you:

  • Visit or use pes-online.com
  • Create or use a customer account
  • Purchase or attempt to purchase a product
  • Request local pickup
  • Contact customer service
  • Subscribe to marketing
  • Submit a review or other content
  • Otherwise interact with our online store

For purposes of applicable privacy laws, Pressure Equipment Sales LLC is generally the business or data controller responsible for the personal information described in this policy.

2. Personal Information We Collect

The information we collect depends on how you interact with PES.

Information you provide directly

We may collect:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Local-pickup information
  • Account information and identifiers
  • Order and purchase history
  • Return, refund, and exchange information
  • Products saved, viewed, or added to your cart
  • Marketing and communication preferences
  • Customer-service communications
  • Reviews, photographs, videos, or other content you submit
  • Information submitted through forms, promotions, or giveaways
  • Any other information you choose to provide

Order and transaction information

When you place or attempt to place an order, we may collect:

  • Products and variants ordered
  • Quantities
  • Bundle and promotional information
  • Order value
  • Discounts
  • Taxes
  • Shipping method
  • Payment status
  • Transaction identifiers
  • Limited payment information provided by our payment processors
  • Fraud and risk indicators
  • Fulfillment, delivery, pickup, return, and refund status

Payment-card numbers and other sensitive payment credentials are generally submitted directly to Shopify or another authorized payment processor. PES does not ordinarily receive or store full payment-card numbers.

Device and usage information

When you visit the Site, Shopify and other enabled technologies may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Internet service provider
  • Device identifiers
  • Cookie and session identifiers
  • Approximate location derived from an IP address
  • Language, region, and currency preferences
  • Referring and exit pages
  • Pages and products viewed
  • Searches conducted
  • Links and buttons selected
  • Cart and checkout interactions
  • Date and time information
  • Information about how you interact with the Site and marketing communications

This information may be collected through cookies, pixels, tags, web beacons, software development tools, log files, and similar technologies.

Information from other sources

We may receive information from:

  • Shopify
  • Payment processors
  • Shipping carriers
  • Fraud-prevention providers
  • Analytics providers
  • Advertising and marketing providers, when enabled
  • Social-media services
  • Customer-support providers
  • Review or loyalty providers
  • Publicly available sources
  • Other service providers used to operate the store

3. How We Use Personal Information

We may use personal information to:

  • Provide and operate the Site
  • Process orders and payments
  • Arrange shipping, delivery, and local pickup
  • Provide order confirmations, invoices, and tracking information
  • Create and manage customer accounts
  • Process returns, refunds, exchanges, and damaged-product claims
  • Respond to questions and customer-service requests
  • Verify customer information
  • Detect, investigate, and prevent fraud, abuse, security incidents, and unauthorized transactions
  • Enforce bundle, discount, promotional, and purchase requirements
  • Maintain the security and integrity of the Site
  • Personalize language, currency, location, and shopping experiences
  • Analyze Site performance and customer interactions
  • Improve products, services, navigation, marketing, and customer experience
  • Send marketing communications when permitted
  • Manage promotions, giveaways, or surveys
  • Publish customer reviews or content with permission
  • Provide product-safety information, recalls, warnings, or other important notices
  • Maintain accounting, tax, legal, and business records
  • Establish, exercise, or defend legal claims
  • Comply with laws, regulations, court orders, and lawful government requests
  • Complete a business transaction such as a merger, financing, sale, or reorganization

We may combine information collected through different interactions when permitted by law.

4. Legal Bases for Processing

When privacy law requires a legal basis, we process personal information based on one or more of the following:

Contract

We process information when necessary to:

  • Accept and fulfill an order
  • Process payment
  • Deliver or prepare products for pickup
  • Manage an account
  • Provide customer service
  • Process a return or refund

Legitimate interests

We may process information for legitimate business purposes such as:

  • Preventing fraud
  • Securing the Site
  • Improving our products and services
  • Understanding store performance
  • Providing customer support
  • Maintaining business records
  • Protecting our legal rights

We consider the potential effect on customer privacy before relying on legitimate interests.

Consent

We may rely on consent for:

  • Nonessential cookies
  • Targeted advertising
  • Certain analytics
  • Email or SMS marketing
  • Other processing where consent is required

Consent may be withdrawn through the applicable preference tool or by contacting us.

Legal obligations

We may process information to comply with tax, accounting, consumer-protection, safety, regulatory, law-enforcement, court, and other legal obligations.

5. Shopify

Our store is hosted by Shopify. Shopify collects and processes personal information when customers visit the Site, use Shopify-powered checkout, create or access certain customer accounts, use Shop or Shop Pay, or interact with other Shopify services.

Shopify may process information in countries other than the country where a customer lives.

You can learn more through the Shopify Consumer Privacy Policy.

Customers who use Shop or Shop Pay may also have a separate relationship with Shopify. Requests sent to PES do not necessarily delete information that Shopify independently holds through Shop, Shop Pay, or other Shopify consumer services.

Shopify Network Intelligence

If Shopify Network Intelligence or related Shopify Enhanced Services are enabled for our store, Shopify may use customer information together with information from interactions with other Shopify merchants to provide services such as:

  • Fraud prevention
  • Store insights
  • Performance improvements
  • Personalization
  • Advertising measurement
  • Improved advertising relevance

Where required, customers may opt out through our Your Privacy Choices page, a recognized Global Privacy Control signal, the Shopify privacy portal, or other available privacy controls.

6. Payments

Payments are processed through Shopify and the payment providers made available during checkout.

Payment providers may collect:

  • Name
  • Billing address
  • Payment-card number
  • Card expiration information
  • Security code
  • Bank or wallet information
  • Transaction and authentication information
  • Fraud and risk information

These providers process payment information under their own privacy policies and security requirements.

PES generally receives confirmation of payment, transaction identifiers, payment status, limited payment-method details, and information necessary to administer the order.

7. Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies.

Necessary cookies

These are used to:

  • Operate the storefront
  • Maintain the shopping cart
  • Process checkout
  • Provide account access
  • Save privacy preferences
  • Prevent fraud
  • Maintain security

Disabling necessary cookies may prevent portions of the Site from working properly.

Functional cookies

These may remember:

  • Language
  • Region
  • Currency
  • Account preferences
  • Other shopping preferences

Analytics cookies

When enabled and permitted, analytics technologies help us understand:

  • Site traffic
  • Page and product performance
  • Navigation patterns
  • Checkout interactions
  • Marketing effectiveness
  • Technical errors

Advertising cookies

When enabled and permitted, advertising technologies may be used to:

  • Measure advertisements
  • Limit repetitive advertisements
  • Create or use advertising audiences
  • Understand whether an advertisement resulted in a visit or purchase
  • Provide advertisements that may be more relevant

You can manage available preferences through our cookie banner and Your Privacy Choices page.

You can learn more about cookies that Shopify may use through Shopify’s Cookie Policy.

8. Analytics and Targeted Advertising

We may use analytics and advertising services when those services are enabled for our store.

These providers may collect device, browser, cookie, IP-address, approximate-location, browsing, interaction, and purchase-event information. They may combine that information with information collected through other websites or services according to their own privacy policies.

PES does not sell personal information for money.

However, disclosures of identifiers, device information, internet activity, or commercial information to advertising partners may be considered a “sale,” “sharing,” or processing for “targeted advertising” under certain privacy laws.

Where applicable, customers may opt out through:

  • Our cookie banner
  • Our Your Privacy Choices page
  • A recognized Global Privacy Control signal
  • The privacy settings provided by the applicable advertising service
  • A request submitted to PES

Opting out of targeted advertising does not necessarily stop all advertising. Customers may continue seeing advertisements that are not based on cross-site activity.

9. Global Privacy Control and Do Not Track

Where required by applicable law and supported through Shopify’s Customer Privacy tools, we recognize a valid Global Privacy Control, or GPC, signal as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.

Because there is no single universally accepted standard for other “Do Not Track” browser signals, the Site may not respond to signals other than GPC unless required by law.

10. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary:

Ecommerce and technology providers

Including Shopify, hosting, account, security, search, technical-support, and storefront providers.

Payment providers

To authorize, process, settle, refund, and protect transactions.

Shipping and fulfillment providers

To package, ship, track, deliver, or prepare orders for pickup.

Fraud-prevention and security providers

To verify transactions and protect customers, PES, Shopify, and payment providers.

Analytics and advertising providers

When enabled and permitted by customer preferences and applicable law.

Marketing and communication providers

To send email, SMS, order, customer-service, or promotional communications.

Customer-service and review providers

To provide support, manage reviews, and operate customer-experience features.

Professional advisers

Including attorneys, accountants, insurers, auditors, and consultants.

Government and legal recipients

When required to comply with applicable law, a subpoena, court order, lawful request, investigation, or legal process, or to protect rights, safety, and property.

Business transactions

Personal information may be disclosed as part of a merger, financing, acquisition, reorganization, bankruptcy, asset sale, or similar transaction, subject to appropriate safeguards.

We do not authorize service providers to use personal information for unrelated purposes when they process it solely on our behalf.

Some providers, including Shopify consumer services, payment providers, social-media companies, and advertising providers, may independently determine how they process certain information.

11. Marketing Communications

If you subscribe to marketing, we may use your contact information to send:

  • Product announcements
  • Restock notices
  • Promotional offers
  • Giveaways
  • Store news
  • Other PES marketing

You can unsubscribe from marketing emails by using the unsubscribe link included in the message.

If SMS marketing is offered, you can opt out by following the instructions in the message, such as replying STOP.

Opting out of marketing does not prevent necessary transactional or service messages concerning orders, accounts, payments, deliveries, recalls, product safety, returns, or customer-service requests.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods may depend on:

  • The duration of the customer relationship
  • Account status
  • Order fulfillment
  • Return, refund, warranty, or dispute periods
  • Fraud-prevention requirements
  • Product-safety and recall needs
  • Tax, accounting, and recordkeeping obligations
  • Legal claims
  • Applicable statutes of limitation
  • Legal and regulatory requirements
  • Backup and disaster-recovery schedules

When information is no longer reasonably needed, we may delete, deidentify, or anonymize it, subject to legal and technical limitations.

A deletion request may not result in immediate deletion of information that we must retain for taxes, fraud prevention, accounting, safety, legal compliance, dispute resolution, or another permitted purpose.

13. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

These measures may include access controls, secure Shopify-hosted services, payment-provider security, account controls, staff procedures, and fraud-prevention tools.

No website, transmission, or storage system can be guaranteed to be completely secure. Customers should protect their account access and notify us if they suspect unauthorized activity.

If a legally reportable data breach occurs, we will provide notifications as required by applicable law.

14. Children’s Privacy

The Site is not directed to children under 13, and our detailing chemicals and related products are not intended for purchase or use by children.

We do not knowingly collect personal information directly from children under 13.

If you are a parent or guardian and believe a child has submitted personal information to us, contact us so we can review and, where appropriate, delete it.

We do not knowingly sell or share the personal information of consumers under 16 for targeted advertising without any authorization required by applicable law.

15. Your Privacy Rights

Depending on where you live and which privacy laws apply, you may have the right to:

  • Confirm whether we process your personal information
  • Access personal information
  • Request correction of inaccurate information
  • Request deletion
  • Receive a portable copy of certain information
  • Opt out of sale or sharing
  • Opt out of targeted advertising
  • Limit certain uses of sensitive personal information
  • Withdraw consent
  • Object to or restrict certain processing
  • Appeal a denied privacy request
  • Use an authorized agent
  • Exercise privacy rights without unlawful discrimination

These rights may be subject to exceptions and verification requirements.

Submitting a request

You may submit a request by:

  • Emailing Info@PressureEquipmentSales.com with the subject “Privacy Request”
  • Using our Your Privacy Choices page for sale, sharing, and targeted-advertising opt-outs
  • Using other privacy controls made available through the Site

Describe the right you wish to exercise and provide enough information for us to identify the relevant customer records.

We may need to verify your identity before completing a request. We will only request information reasonably necessary for verification.

If an authorized agent submits a request, we may require proof of authorization and may verify the customer’s identity directly where permitted.

We will respond within the period required by applicable law. If we deny a request, we will provide an explanation and available appeal instructions when required.

16. U.S. State Privacy Disclosures

Residents of states with applicable comprehensive privacy laws may have additional rights concerning access, correction, deletion, portability, targeted advertising, sale, sharing, profiling, and sensitive information.

PES does not use sensitive personal information to infer characteristics about customers.

If our disclosures to analytics or advertising providers are legally considered sale, sharing, or targeted advertising, eligible customers may opt out through Your Privacy Choices or a recognized GPC signal.

We will not unlawfully discriminate against a customer for exercising an applicable privacy right.

17. European, UK, and International Rights

If the laws of the European Economic Area, United Kingdom, Switzerland, Canada, or another jurisdiction apply, you may have additional rights, including:

  • Access
  • Correction
  • Deletion
  • Restriction
  • Objection
  • Portability
  • Withdrawal of consent
  • A complaint to the applicable data-protection authority

Personal information may be processed in the United States, Canada, and other countries where Shopify and our service providers operate.

When required, transfers are made using recognized legal safeguards, contractual protections, adequacy decisions, or another lawful transfer mechanism.

If you withdraw consent, the withdrawal does not affect processing that occurred before withdrawal.

18. Third-Party Websites

The Site may link to social-media platforms, manufacturers, payment providers, shipping providers, or other third-party websites.

We are not responsible for the privacy, security, or content practices of independent third parties. Review their privacy policies before submitting personal information.

19. Changes to This Privacy Policy

We may update this policy to reflect changes in:

  • Our business practices
  • Shopify services
  • Installed applications
  • Advertising or analytics tools
  • Legal requirements
  • Operational or security practices

The updated policy will be posted with a revised “Last updated” date.

When required, we will provide additional notice or request consent before materially changing how personal information is used.

20. Contact Us

For privacy questions, requests, concerns, or complaints, contact:

Pressure Equipment Sales LLC
Attn: Privacy Compliance
5646 N. 51st Avenue
Glendale, Arizona 85301
United States

Email: Info@PressureEquipmentSales.com
Phone: 623-937-8111